Service Lead
Company: BevMo
Location: Long Beach
Posted on: August 6, 2022
Job Description:
Job Description
General Summary:
The Service Lead assists the Store Manager (SM) and Assistant Store
Manager (ASM) in motivating and inspiring the team to achieve store
productivity goals. The Service Leader acts as a supervisor to
ensure both the staff and customer experience is positive.
Key Roles and Responsibilities:
People/Supervisor
- Provides direction, support, and ongoing feedback to Sales
Associates
- Assists in conducting observation and coaching of Sales
Associates
Customer Service/Sales
- Consistently creates a welcoming environment for the customer
by greeting and assisting; as well as quickly responding to
customer inquiries and needs
- Demonstrates desired behaviors including driving sales,
handling difficult and/or complicated sales, cash management,
inventory, and follow-up with customers
- Identifies opportunities to drive traffic into the store
through community events (weddings, parties, etc.)
- Responsible for assigned Areas of Responsibility (AOR)
- Regularly communicates with Store Manager and Assistant Store
Manager to discuss strengths, opportunities, and trends in
business
- Assists Store Manager and Assistant Store Manager to increase
sales, drive/promote merchandise categories, and expand
markets
- Assists Store Manager and Assistant Store Manager in planning
and execution of all Merchandise Calendar direction, campaigns, and
sales promotions
Operations
- Assists SM and ASM in all store operations
- Ensures departmental responsibilities are prioritized and
executed as outlined in the Area of Responsibility (AOR)
guidelines
- Support the Leader on Duty (LOD) Program to ensure that Sales
Associates are providing exceptional customer service
- Enforce all company policies and procedures, including health,
safety, and security are being followed; ensures compliance to all
wage and hour rules.
- Performs all duties as directed by supervisor
Requirements
Skills Required
- Excellent communication skills - both verbal and written
- Ability to operate in a rapidly changing environment
- Exceptional collaboration skills, proven ability to work
effectively cross-functionally
- Strong organization and priority setting skills
Qualifications
- 1-2 years of experience in retail store management
- Strong verbal and written communications skills
- Must be an excellent organizer and problem solver with strong
project management skills
- Possess strong interpersonal skills to communicate with
confidence to both internal and external customers
Keywords: BevMo, Long Beach , Service Lead, Other , Long Beach, California
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