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Program Assistant (Payment Hotline)

Company: Children's Home Society of California
Location: Long Beach
Posted on: September 19, 2022

Job Description:

Children's Home Society of California (CHS) is a multi-service, non-profit agency providing Early Learning and Education Programs in various California communities. Come join our team and contribute your talents to supporting families, child care providers, and communities while we work together building brighter tomorrows for children today!CHS provides a robust benefits package, which includes: 100% employer paid medical, dental and vision coverage for eligible employees and their eligible dependents; 10% employer paid pension plan contribution for eligible employees; monthly vacation accrual; 12 paid holidays; sick leave benefits; and much more.COVID-19 considerations: CHS cares deeply about your health and safety. CHS has established health and safety procedures for all offices and follows local, state, and federal requirements.Telework policies are currently in use for this position; however, there may be some circumstances when on-site reporting is necessary in a CHS office. CHS has Flexible Workday Policy, which provides a variety of weekly work schedules.This is a Full-Time (37.5 hours), Non-Exempt PositionUnder the supervision of Children's Home Society of California's (CHS) Program Manager, the Program Assistant will: - Answer incoming Payment Hotline phone calls - Provide exemplary customer service and assistance to child care providers regarding their child care reimbursements by researching provider inquiries - Track statistics of provider calls - Perform clerical duties such as data entry, scanning and linking, copying, typing, heavy filing, and word processing - Adhere to all agency policies and procedures, as well as applicable contractual and governmental regulations - Maintain all records in a high-quality manner and within record protection, retention, and destruction guidelines - Perform other duties and responsibilities as assignedQUALIFICATIONS: - High School Diploma OR Equivalent - Minimum two (2) years of experience working in a customer service setting - Minimum two (2) years of general office experience - Strong ability to research and troubleshoot - Ability to prepare and present effective written work, provide strong attention to detail, and produce error-free work - Excellent written and verbal communication skills, including the ability to communicate effectively with all levels of the agency staff - Proactive self-motivator with a professional, positive, and flexible attitude. - Excellent organization skills and the ability to manage multiple projects and meet deadlines - Ability to work both autonomously and collaboratively in a fast-paced environment with a strong work ethic - Ability to work independently and be accessible while teleworking - Excellent project management, customer service, and organizational skills - Demonstrated ability to exercise sound judgment - Commitment to CHS's core mission and values, and an ability to model those values in relationships with colleagues and partners - Knowledge of Microsoft Office (Word, Excel, Outlook) - Automobile, valid driver's license, good driving record, and automobile insurance - Ability to travel via surface transportation, including travel between multiple officesSALARY SCALE:$16.97 to $19.85 per hour, based on experience and education plus excellent benefits (including 100% employer paid medical, dental, and vision premium coverage for eligible employees and their eligible dependents and 10% pension plan contribution for eligible employees)For consideration, please send a cover letter and resume.CHILDREN'S HOME SOCIETY OF CALIFORNIA IS ANEQUAL OPPORTUNITY EMPLOYERSMOKE-FREE/DRUG-FREE WORK ENVIRONMENTJob Type: Full-timePay: $16.97 - $19.85 per hourSchedule:* Monday to FridayCOVID-19 considerations:CHS cares deeply about your health & safety. To ensure the safety of our staff & community, we have temporarily closed all offices to the public. CHS has established health & safety procedures for all offices. Telework policies are in use as feasible.Education:* High school or equivalent (Preferred)Experience:* Customer service: 2 years (Preferred)* general office: 2 years (Preferred)Work Location: One location

Keywords: Children's Home Society of California, Long Beach , Program Assistant (Payment Hotline), Other , Long Beach, California

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