Guest Service Representative - Residence Inn Long Beach Downtown (150001RO)
Location: Long Beach
Posted on: November 21, 2022
It?s a powerful feeling, to belong. It?s inspiring people to do
more than they thought they could. It?s leading the way by rolling
up your sleeves to accomplish a common goal. It?s taking a passion
and turning it into your vision. Belonging is what it feels like to
work at Marriott. If this sounds like the place for you, join
The Residence Inn Long Beach Downtown, located at 600 Queensway
Drive, Long Beach, CA 90802 is currently hiring a Guest Service
Responsibilities include: Organize, confirm, process, and conduct
all guest check-ins/check-outs, room reservations, requests,
changes, and cancellations. Secure payment; verify and adjust
billing. Activate and file room keys. Process all guest requests
and relay messages. Print contingency lists to have a record of all
guests in case of emergency. Identify and explain room features to
guests; supply guests with directions and information regarding
property amenities, services, and hours of operation, and local
areas of interest. Ensure that any outstanding requests or problems
from the previous day receive priority and are resolved. Run and
review daily reports/logs. Complete designated cashier and closing
reports in the computer system. Accept and record wake-up call
requests and deliver to appropriate department. Count bank at
beginning and end of shift; secure bank. Process all payment types,
adjustment vouchers, paid-outs, correction vouchers, and
miscellaneous charges; provide change. Notify Loss
Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach
common goals. Comply with quality assurance expectations and
standards. Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.
To submit your application for this job, please go to:
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Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: , Long Beach , Guest Service Representative - Residence Inn Long Beach Downtown (150001RO), Other , Long Beach, California
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