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Operations Supervisor

Company: Block By Block
Location: Long Beach
Posted on: November 25, 2022

Job Description:

*Would you like to earn a great living while making a difference in Long Beach, CA? Do you believe that one great interaction can make someone's day? WE DO TOO. We're looking for an Operations Supervisor that has a special blend of customer service, management acumen and takes pride in their employees and community.*

Block by Block is seeking to hire an Operations Manager to provide daily oversight to (50+) our Clean, Safety, Hospitality and Outreach Program in Long Beach, CA to support the work and mission of the Downtown Long Beach Alliance. This program operates 7 days a week/365 days per year from 5 am to midnight.

This role is supported by an operation supervisor and four team leaders.

Our Ambassador programs make downtowns clean, welcoming and safe. The Operations Supervisor position is the "Lead Ambassador" in charge of all aspects of our program including personnel, equipment and deployment. This role works directly with our customer to not only to deliver daily services throughout the district, but also deliver continual program improvements as well. *We're looking for someone with strong leadership and customer service skills, executive level budgeting skills and a great work ethic. This is a large team with lots of moving parts. Our leaders wear many different hats and have to be able to work quickly to solve problems. We need independent thinkers with a strong understanding of project management and deadlines.*

*Specific daily responsibilities of the Operations Supervisor may include: *

* Coordinate recruitment, selection of candidates. Onboarding and training of all new Ambassadors. Create a culture that would make everyone want to join your team!
* Continual adjustments to the deployment of resources to match changing needs. This includes resources of the "human kind." Basically, redeploying according to daily needs.
* Continual problem identification and solving to improve the quality of the program. *Problem solving is a very big part of what we do.* (We need an innovator to lead our teams in our downtowns.)
* Procurement and inventory of supplies and equipment.
* Reporting outcomes through a variety of reporting channels; (This means spreadsheets, Kronos Timekeeping, Budgets---you get the idea.)
* Hands-on working management in the field to provide coaching, mentoring, and continuous training on standard policies and procedures

*DO APPLY IF: *

- Have had your COVID-19 Vaccine as this is a requirement for the job.

* *YOU LIKE TO HAVE FUN AND MAKE PEOPLE SMILE! WE ARE CUSTOMER SERVICE EXPERTS* that engage on a very high level with the general public so we need great personalities to lead our teams. A good sense of humor helps.
* *You have solid work history and longevity of at least 5 years with previous employers*
* *You have supervised a large team of 50+*
* _*You enjoy working outside in all weather. Yes, all weather.*_
* You are a problem solver. Remember, we need innovators.
* You know what Quality Assurance means---This means exceeding client expectations, exceeding the Ambassadors expectations
* _*You have "a little dirt never hurt anybody" mindset. (You're going to get dirty a lot)*_
* You know how to manage people and work in a team setting. (Team building and creating a culture is very important to us)
* You have a "do what is right" mindset. Integrity is a must!
* You like a varied work schedule. Event support is a must and the Operations Manager will need to lead the team during event seasons.

*DO NOT APPLY IF YOU: *

* *Are not vaccinated.*
* *You don't appreciate a fun culture!*
* *Tend to be indecisive and have trouble making quick, effective decisions. (We can't hold your hands. You have to be strong.)*
* *If you are inflexible and can't work outside of a M-F 9-5 position when necessary*
* *Do not like talking to people or prefer to work alone, because this is not that job.*
* *Like to sit at a desk and file papers all day, because this is not that job.*
* *Like to know exactly what your day will be like, because this is not that job.*

HP123

Job Type: Full-time

Pay: $62,400.00 per year

Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Weekend availability
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* Long Beach, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Maintenance: 3 years (Required)
* supervision: 3 years (Required)

License/Certification:
* Driver's License (Required)

Work Location: One location%58047475%

Keywords: Block By Block, Long Beach , Operations Supervisor, Other , Long Beach, California

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