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Sr. Care Navigator (Bilingual Spanish Preferred)

Company: SCAN Health Plan
Location: Long Beach
Posted on: March 16, 2023

Job Description:

About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 270,000 members in California, Arizona, and Nevada. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit , , or follow us on LinkedIn, Facebook, and Twitter. The Job Enhance member satisfaction and support access to quality care by identifying member needs, providing resources to appropriate SCAN and community programs, and proactively assisting members with obtaining necessary healthcare services. Act as a liaison to members, SCAN Health Plan, Provider Organizations and community-based organizations to support members as they learn to self-navigate the healthcare system. You Will * Serve as a single point of contact for referring physicians, members and caregivers to provide resources and assistance with accessing clinical and supportive care services offered.
* Conduct telephonic outreach to members to assist with reported access to care or delay in care concerns to improve coordination of member care and reduce barriers by collaborating with members, caregivers, provider organizations and the SCAN case management team.
* Document information in the care management system during the phone call with the member and/or caregiver regarding identified problem(s), interventions, outcomes, referrals and/or appointments made with/for the member.
* Use pre-defined criteria to refer to care management. Refer to internal or Provider Organization Care Management Programs as needed.
* Collaborate, establish and maintain positive working relationships with key customers (physicians, office staff, diagnostic clinics, internal departments and provider organizations in order to address identified issues.
* Stay informed of changes in the healthcare organization and seek out current information about available member resources. Maintain professional and technical knowledge by attending educational classes.
* Maintain members' right to privacy and protect SCAN operations by keeping information confidential.
* Utilize department desktop procedures, workflows, job aids and training material. Identify barriers to work processes and bring to the attention of the supervisor/manager.
* Adhere to all quality, compliance and regulatory standards to achieve HCS and SCAN outcomes.
* Contribute to team effort by accomplishing related results as needed.
* Actively support the achievement of SCAN's Vision and Goals.
* Other duties as assigned. Your Qualifications Associates Degree or equivalent education/experience required. A comparable combination of education/experience and/or training will be considered equivalent to the education listed. 3 years' experience in health related field or physician office. Strong written and oral communication skills, as well as strong interpersonal, critical thinking, and analytical skills. Demonstrates knowledge of assessment, health and functional problems of older adults and managed care. Ability to prioritize multiple and competing tasks, work independently and in a team environment while working in a fast-paced and dynamic environment. Medical and clinical terminology conversant. BILINGUAL- Strongly Preferred bilingual in English/Spanish. (Test will be administered to assess proficiency.) Covid-19 Vaccination Policy To ensure a healthy and safe work environment, if you are selected for this position, your job offer with SCAN Health will be contingent upon being fully vaccinated and providing proof of your COVID-19 vaccine within 3 days after your start date. Generally, you are considered fully vaccinated 14 days after receiving the last dose, as recommended by the manufacturer, of a vaccine that has been authorized by the FDA for use in the United States, including vaccinations that have been approved pursuant to an Emergency Use Authorization. If fully vaccinated outside of the United States, the vaccination must be listed for emergency use by the World Health Organization (WHO). If you cannot receive the vaccine because of a disability/medical reason or sincerely-held religious belief, you may request an accommodation to this requirement by contacting COVID-19 Vaccination Policy. Learn more about the COVID-19 vaccination here - What's in it for you? * Base salary range: $21.78 to $34.86 per hour
* An annual employee bonus program
* Robust Wellness Program
* Generous paid-time-off (PTO)
* Ten paid holidays per year, plus 1 additional floating holiday
* Excellent 401(k) Retirement Saving Plan with employer match and contribution
* Robust employee recognition program
* Tuition reimbursement
* An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-CS2

Keywords: SCAN Health Plan, Long Beach , Sr. Care Navigator (Bilingual Spanish Preferred), Other , Long Beach, California

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