Veterans Preferred - Specialist - Customer Electronic Data

Company: US11345-AIRGAS Airgas USA, LLC
Location: Long Beach
Posted on: September 3, 2024

Job Description:

Military Veterans are Encouraged to Apply. -R10048100 Specialist - Customer Electronic Data (Open)

Location:
Long Beach, CA - Management - Regional Office

How will you CONTRIBUTE and GROW?

The Electronic Data Specialist will serve as a business consultant to all regions/BSC departments and will advise and carry out best practices in their areas of expertise relating to electronic/digital integrations such as EDI-Electronic Data Interchange and/or cXML. Electronic Data Specialist is responsible for managing all electronic data transactional activity, in addition to performing a wide array of customer service functions for electronic customers. This role will also serve as the first point of contact for questions on processes from the business regarding relevant electronic data functionality. The Electronica Data Specialist will support a business process excellence culture by supporting the Customer Digital Integrations Manager to identify process improvement solutions related to customers who transact electronically via eProcurement third party platforms.

Target Hourly Salary: $25 - $28
ESSENTIAL DUTIES & RESPONSIBILITIES:

• Assist with onboarding new electronic/digital customers.
  
• Support the evaluation of order-to-cash process improvement opportunities.
  
• Act as problem research liaison engaging subject matter experts including Credit/Collections, Special Handling, eBusiness Manager, Central Billing, Sales, Customer Service, etc. in evaluating the issue and determining a course of action.
  
• Updating and improving interactions with existing trading partners.
  
• Implementing electronic/digital (EDI-Electronic Data Interchange/cXML) solutions.
  
• Maintaining an accurate record of transactions.
  
• Management of IDOCs.
  
• Resolution of rejections as related to electronic/digital processes.
  
• Monitors EDI-Electronic Data Interchange activity to ensure that purchase orders are being processed correctly and in a timely manner and notify all applicable teams of any issues.
  
• Assist with credit and rebill activities and other customer account issues as related to electronic/digital customers.
  
• Submits requests/changes for EDI-Electronic Data Interchange setup for the business unit as needed.
  
• Responsible for working with internal teams for accurate purchase order processing that have been processed manually.
  
• Ensuring all electronic/digital accounts are flagged within SAP appropriately.
  
• Review and resolution of disputes related to EDI-Electronic Data Interchange customers or EDI-Electronic Data Interchange Root cause code.
  
• Develop process improvements around electronic data integrations.
  
• Assist Manager of Customer Digital Integration in reducing outstanding Account Receivables on digitally integrated customers with an invoice output condition of ZINT/ZEDI.
  
  
  PHYSICAL DEMANDS:
  
  The characteristics listed below are representative of the physical demands required by an associate to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable associates with disabilities to perform the essential duties.
  
  
  • Position is primarily sedentary but occasionally may require site location visits that include walking, stairs, and or require traversing through a multitude of different physical environments.
    
    
    WORK ENVIRONMENT:
    
    The characteristics listed below are representative of the work environment typically encountered by an associate while performing the essential duties of this position. Reasonable accommodations may be made to enable associates with disabilities to perform the essential duties.
    
    • Primarily office work environment
      
      
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      Are you a MATCH?
      
      MINIMUM QUALIFICATIONS:
      
      To perform this position successfully, an associate must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable associates with disabilities to perform the essential duties.
      
      • Ability to read and comprehend simple instructions, short correspondence, and memos.
        
      • Ability to write simple correspondence.
        
      • Excellent organizational skills and the ability to strategize, multi-task and prioritize.
        
      • Strong "client service" mindset.
        
      • Ability to effectively present information to one-on-one and small group situations to both internal and external customers and other employees of the organization .
        
        
        Required Education:
        
        • High School Diploma or equivalent; Associates Degree in Accounting or Business related field a plus.
          
          
          Required Length & Type of Experience:
          
          • 1+ years of experience working with electronic data technologies.
            
          • Operational experience in a company that sells across multi ecommerce platforms is a requirement
            
          • Two-plus years billing/accounts receivable experience in a high-volume, fast-paced environment with some experience as a Customer Service Representative a plus.
            
          • Experience with customer service/communication
            
          • Understanding of efficiency principles such as Lean/Six Sigma and/or root cause analysis principles
            
          • Understanding of the Order to Cash cycle
            
          • Experience in Google platform
            
            
            Knowledge, Skills & Abilities (KSA's):
            
            • Experience with SAP and/or ERP systems is a plus.
              
            • IDOC experience in SAP is a plus.
              
            • Excellent analytical thinking and troubleshooting skills.
              
            • Working knowledge of EDI and other electronic digital platforms.
              
            • Basic understanding of electronic transactions.
              
            • STRONG excel/sheets skills such as: reporting, vlookups, pivot tables, sum/if, Google drives, etc.
              
            • Ability to manage multiple priorities.
              
            • Must be capable of operating independently, but readily seek the counsel of others, when necessary.
              
            • Team player who can collaborate to drive better outcomes.
              
            • Ability to set goals and motivate self.
              
            • Looks for innovative solutions to complex problems.
              
            • Ability to manage multiple levels of priorities between divisional, local and corporate management and demands.
              
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              Your differences enhance our performance
              
              At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
              
              We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
              
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              Equal Employment Opportunity Information
              
              We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
              
              Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
              
              Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com .
              
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