Platform Lead - Global Digital Experience Platform
Company: VirtualVocations
Location: Long Beach
Posted on: September 23, 2024
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Job Description:
A company is looking for a Platform Lead for Global Digital
Experience Platform, Community Support.
Key Responsibilities:
Develop and refine the experience platform strategy aligned with
the company's vision
Lead a global team of platform managers and ensure successful
execution of product roadmaps
Stay updated on AI and self-service technologies to enhance
self-solve capabilities
Required Qualifications:
12+ years of product management experience, with 5+ years in a
management role
Experience with personalization, prediction, and online help
experiences
Strong understanding of customer service workflows, data, AI
technologies, and global operations
Experience working in global, multi-cultural environments across
different time zones
Ability to manage complex business plans in a cross-functional and
matrixed organization
Keywords: VirtualVocations, Long Beach , Platform Lead - Global Digital Experience Platform, Other , Long Beach, California
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