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Equipment Operations Lead

Company: Dray Alliance
Location: Long Beach
Posted on: November 16, 2021

Job Description:

We're transforming the world of freight Dray Alliance is pioneering truly digital-first port logistics and is one of the fastest-growing companies in the world of supply chain. We've raised tens of millions of capital from top venture capital firms like Matrix Partners and Craft Ventures. Since our founding in 2018, we've been on a mission to transport freight more efficiently by eliminating waste. Did you know that 90% of all goods are transported by shipping containers? Every year, tens of millions of shipping containers arrive in the U.S. carrying the goods that we use every day, from iPhones to toys to medical supplies. Incumbents still rely on emails and phone calls to move these containers to and from the port. We're using data and technology to transform this system ("drayage"), and we hold ourselves to the high standard of delivering radical not just incremental solutions to the problem. Introducing our remote-first working model As the future of work evolves, so do we. As a company, we have a remote-first working model. Individual teams and roles may be open to remote, in-office, or flex work. Remote: Do your best work from home? If your role doesn't require you to be in the office, you can work from anywhere in the United States. Office: Prefer the perks of working from an office? Or in a role that requires you to be onsite with your team? Work from our amazing office in Long Beach or get a reimbursement towards an office or coworking space near where you live. Flex: Looking for a mix of both? Create a flex approach that works for you (and your team) and work from the office part of the week. About the role The Equipment Operations Lead is a detail-oriented executor and leader who handles recurring operational responsibilities and escalations for clients and our team. They help craft standard operating procedures and consistently execute them to a high standard. They provide world-class, cross-functional support to both our internal and external partners. They must possess exemplary problem solving and conflict resolution skills. Great candidates for the role are also: Service-First: You are empathetic and patient, not easily ruffled under pressure and are an expert in smoothing over rocky situations with customers. Problem Solvers: You take pride in solving complex problems for the end-user and making sure that issues are resolved to satisfaction. Humble and Bold: You welcome feedback and embrace challenges. You are unafraid to flag problems and confront mistakes, and you value opportunities to roll-up your sleeves and get it done. Responsibilities Comfort working cross functionally with the product/ development team as well as laterally to meet department goals. Monitor and action on all misused equipment, reducing per diem risk, and meeting customer SLAs for equipment termination. Creating and maintaining a daily report of all outstanding equipment. Additional responsibilities and projects to be assigned on an ad hoc basis. Requirements At least 2-3 year of operational experience. Port experience is preferred. Comfortable working with data sets. Proficiency in MS Office (specifically excel) & G Suites (GSheets) Strong mathematical, analytical, and problem solving skills Comfortable working in a fast-paced, growth oriented environment Eligibility to work in the United States. What's it like to work at Dray Alliance? We look at Dray Alliance as a constant work in progress and we live the spirit of continuous improvement. We work in a company of humble, analytical, curious people who treat their colleagues exceptionally well. We're a highly cross-functional organization and leverage these relationships and teamwork to win. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some twists and turns. We welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. We look forward to hearing from you

Keywords: Dray Alliance, Long Beach , Equipment Operations Lead, Professions , Long Beach, California

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