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Equipment Operations Associate

Company: Dray Alliance
Location: Long Beach
Posted on: November 19, 2021

Job Description:

We're transforming the world of freight Dray Alliance is pioneering truly digital-first port logistics and is one of the fastest-growing companies in the world of supply chain. We've raised tens of millions of capital from top venture capital firms like Matrix Partners and Craft Ventures. Since our founding in 2018, we've been on a mission to transport freight more efficiently by eliminating waste. Did you know that 90% of all goods are transported by shipping containers? Every year, tens of millions of shipping containers arrive in the U.S. carrying the goods that we use every day, from iPhones to toys to medical supplies. Incumbents still rely on emails and phone calls to move these containers to and from the port. We're using data and technology to transform this system ("drayage"), and we hold ourselves to the high standard of delivering radical -- not just incremental -- solutions to the problem. Introducing our remote-first working model As the future of work evolves, so do we. As a company, we have a remote-first working model. Individual teams and roles may be open to remote, in-office, or flex work. * Remote: Do your best work from home? If your role doesn't require you to be in the office, you can work from anywhere in the United States. * Office: Prefer the perks of working from an office? Or in a role that requires you to be onsite with your team? Work from our amazing office in Long Beach or get a reimbursement towards an office or coworking space near where you live. * Flex: Looking for a mix of both? Create a flex approach that works for you (and your team!) and work from the office part of the week. About the role The Equipment Operations Associate is a detail-oriented executor who handles recurring operational responsibilities for clients and our team. They are familiar with all standard operating procedures and consistently execute them to a high standard. They provide world-class, cross-functional support to both our internal and external partners. They must possess exemplary problem solving and conflict resolution skills. Great candidates for the role are also: Service-First: You are empathetic and patient, not easily ruffled under pressure and are an expert in smoothing over rocky situations with customers. Problem Solvers: You take pride in solving complex problems for the end-user and making sure that issues are resolved to satisfaction. Humble but Bold: You welcome feedback and embrace challenges. You are unafraid to flag problems and confront mistakes, and you value opportunities to roll-up your sleeves and get it done. Responsibilities * Resolve equipment related emails/tickets by verifying equipment status with shippers through reviewing, correcting, deleting, and requesting for additional information as needed. * Updating current equipment statuses onto our internal platform (HUB) which may include and not limited to leaving detailed notes or comments. * Verify yard inventory accuracy across multiple platforms and aggressively maintain and monitor in-gate and out-gates opportunities to reduce the possibility of per diem. * Monitor any sudden changes to empty termination acceptance schedules and consequently alert all relevant stakeholders or carriers of the last minute changes. * Ownership of equipment repair/damage pipeline and reach out process flow. Requirements * At least 1 year experience with customer interactions and communications * Comfortable working with data sets. * Proficiency in MS Office (specifically excel) & G Suites (GSheets) * Strong mathematical, analytical, and problem solving skills * Comfortable working in a fast-paced, growth oriented environment * Eligibility to work in the United States. What's it like to work at Dray Alliance? We look at Dray Alliance as a constant work in progress and we live the spirit of continuous improvement. We work in a company of humble, analytical, curious people who treat their colleagues exceptionally well. We're a highly cross-functional organization and leverage these relationships and teamwork to win. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some twists and turns. We welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. We look forward to hearing from you!

Keywords: Dray Alliance, Long Beach , Equipment Operations Associate, Professions , Long Beach, California

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