Drayage Dispatcher

Company: NFI Industries
Location: Long Beach
Posted on: January 15, 2022

Job Description:

The Drayage Dispatcher will be in charge of planning the utilization of the drivers/owner operators for multiple customers for the facility.

Essential Duties & Responsibilities:

* Provides load planning, driver scheduling/appointments, and dispatch duties for in house owner operator fleet and any sub-haulers.
* Maintains positive and encouraging working relations with all dispatchers and drivers
* Provides constant communications of service issues to the facility departments
* Provides daily and weekly performance/KPI data reports
* Manages and maintains driver settlement via the dispatchers and settlement teams
* Utilize Trinium system to address issues and document interaction
* Maintaining ample sub-haulers to handle spikes in volume
* Follow specific escalation process in the event of major service failure / issue.
* Respond promptly to driver or carrier needs.
* Accurate and timely entry into operation system of loads status
* Assists with implementing Safety, Security, and Operational programs roll out
* Ensures accurate and timely completion of daily and weekly tasks

Requirements:

* High school diploma, general education degree required.
* Minimum 5yrs experience with drayage / intermodal business
* Knowledge of customer service principles and practices.
* Communication skills - verbal and written.
* Listening skills.
* Customer-focused team player.
* Time management skills.
* Computer knowledge of Outlook, Gmail and MS Office (Word, Excel, Power Point, etc.).
* Well organized with high attention to detail and accuracy.

To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement

Keywords: NFI Industries, Long Beach , Drayage Dispatcher, Professions , Long Beach, California