Night Shift Service Desk Analyst I
Company: TEKsystems
Location: Long Beach
Posted on: August 6, 2022
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Job Description:
Description: -must be vaccinated healthcare environment onsite
at Hospital- night shift 11pm-7:30am
MUST BE fully Coivd vaccinated prior to submittal No exceptions
100% onsite in Long Beach
Service Now ticketing
40-60 call/tickets per day
Shift: 11pm-7:30am M-F with 1 weekend day rotation every other week
(example tues-sat or Sun-Thurs will need someone flexible)
Onsite interview in Long Beach or FV
Must have prior Desktop experience
Would be open to former MHS employees/contractors
Team size 19 supporting 14k onsite & remote users
The Service Desk Analyst provides all of the core, essential
services of the MemorialCare Service Desk function. Their primary
role is to resolve Tier 1 requests, tasks, and incidents in a
timely fashion as well as provide escalation of unresolved
problems, incidents, requests, and issues to the appropriate Tier 2
and Tier 3 individuals and teams. The Service Desk Analyst is
expected to have a basic understanding of common end-user issues
involving devices, software, network, and telecommunications
systems and equipment. The knowledge base of the Technician allows
for resolve, triage, escalation, documentation, communication, and
tracking of issues and systems events.
Resolves Service Desk Tier 1 incidents, or escalates Tier 2 and 3
support incidents to the appropriate resource or team
Breaks down reported incidents into smaller parts, and understands
how to resolve or escalate to downstream resources for
resolution
Documents incidents, requests, tasks and other end-user needs
accurately, succinctly and within established Service Level
Agreements (SLAs)
Understands, maintains, and follows standard Service Desk operating
procedures
Monitors systems performance proactively, produces systems reports,
and notifies and manages resolution of end user submitted Tier 1
issues
Maintains and protects confidentiality with regards to all aspects
of patient care and employee information
Maintains or increases customer service scores or contributes to
positive feedback for customer satisfaction throughout all Service
Desk processes and workflows
Monitors server and network infrastructure coordinating efforts
with the Network administrator team
Demonstrates attention to detail and provides technical
assistance/support for desktops, laptops, servers, network
connectivity, business applications and voice-over-IP telephone
systems Provides guidance and assistance to newer employees
Skills:
Help desk, Service desk, Customer service, Servicenow, Active
directory, Troubleshooting, Phone support, A+, Desktop, Vpn
Top Skills Details:
Help desk,Service desk,Customer service,Servicenow,Active
directory,Troubleshooting,Phone support,A+,Desktop,Vpn
Additional Skills & Qualifications:
Must be available for 2nd shift, 3pm-11pm or 3rd Shift 10pm-6am and
work a rotating weekend day every other week.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
We are an equal opportunity employers and will consider all
applications without regard to race, genetic information, sex, age,
color, religion, national origin, veteran status, disability or any
other characteristic protected by law. To view the EEO is the law
poster click here. Applicants with disabilities that require an
accommodation or assistance a position, please call 888-472-3411 or
email mpowers@teksystems.com. This is a dedicated line designed
exclusively to assist job seekers whose disability prevents them
from being able to apply online. Messages left for other purposes
will not receive a response.
Keywords: TEKsystems, Long Beach , Night Shift Service Desk Analyst I, Professions , Long Beach, California
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