Night Shift Service Desk Analyst I

Company: TEKsystems
Location: Long Beach
Posted on: August 6, 2022

Job Description:

Description: -must be vaccinated healthcare environment onsite at Hospital- night shift 11pm-7:30am

MUST BE fully Coivd vaccinated prior to submittal No exceptions

100% onsite in Long Beach

Service Now ticketing

40-60 call/tickets per day

Shift: 11pm-7:30am M-F with 1 weekend day rotation every other week (example tues-sat or Sun-Thurs will need someone flexible)

Onsite interview in Long Beach or FV

Must have prior Desktop experience

Would be open to former MHS employees/contractors

Team size 19 supporting 14k onsite & remote users

The Service Desk Analyst provides all of the core, essential services of the MemorialCare Service Desk function. Their primary role is to resolve Tier 1 requests, tasks, and incidents in a timely fashion as well as provide escalation of unresolved problems, incidents, requests, and issues to the appropriate Tier 2 and Tier 3 individuals and teams. The Service Desk Analyst is expected to have a basic understanding of common end-user issues involving devices, software, network, and telecommunications systems and equipment. The knowledge base of the Technician allows for resolve, triage, escalation, documentation, communication, and tracking of issues and systems events.

Resolves Service Desk Tier 1 incidents, or escalates Tier 2 and 3 support incidents to the appropriate resource or team

Breaks down reported incidents into smaller parts, and understands how to resolve or escalate to downstream resources for resolution

Documents incidents, requests, tasks and other end-user needs accurately, succinctly and within established Service Level Agreements (SLAs)

Understands, maintains, and follows standard Service Desk operating procedures

Monitors systems performance proactively, produces systems reports, and notifies and manages resolution of end user submitted Tier 1 issues

Maintains and protects confidentiality with regards to all aspects of patient care and employee information

Maintains or increases customer service scores or contributes to positive feedback for customer satisfaction throughout all Service Desk processes and workflows

Monitors server and network infrastructure coordinating efforts with the Network administrator team

Demonstrates attention to detail and provides technical assistance/support for desktops, laptops, servers, network connectivity, business applications and voice-over-IP telephone systems Provides guidance and assistance to newer employees

Skills:

Help desk, Service desk, Customer service, Servicenow, Active directory, Troubleshooting, Phone support, A+, Desktop, Vpn

Top Skills Details:

Help desk,Service desk,Customer service,Servicenow,Active directory,Troubleshooting,Phone support,A+,Desktop,Vpn

Additional Skills & Qualifications:

Must be available for 2nd shift, 3pm-11pm or 3rd Shift 10pm-6am and work a rotating weekend day every other week.

Experience Level:

Intermediate Level







About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

Keywords: TEKsystems, Long Beach , Night Shift Service Desk Analyst I, Professions , Long Beach, California