Remote Work-from-Home Call Center Agent
Company: SkillCrossing
Location: Long Beach
Posted on: September 13, 2020
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Job Description:
Summary/ObjectiveInfluence physician behavior, enhance the
patient outcome and support pharmaceutical brands. The Call Center
Representative (the ''CCR'') represents the front line execution
responsible for supporting the mission of PharmaCentra. The CCR
will be trained on multiple client programs and is expected to
transition between various programs within day to day
operations.Essential FunctionsReasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions.Handle interactions from a multitude of different
platforms like telephone, email, and chat.Work with various clients
like health care providers, patients, pharmacists, office personnel
and/or clients on behalf of PharmaCentra''s clients.Deliver the
highest quality of service through the use of superior listening
skills, responsiveness, empathy, confidence and professionalism to
ensure that every interaction is positive.Receive inbound request
and respond in a professional manner, using a script as necessary
and ensuring compliance with quality standards.Maintain knowledge
of all PharmaCentra products, campaigns to which trained, updates
and common questions or complaints.Log in and out of systems in a
timely manner, ensuring accurate time tracking.Review program
updates and seek clarification when needed.Document all pertinent
activity from all calls handled.Identify and take ownership of
problems and utilize problem-solving skills to correct
them.Efficiently transition from one call to the next.Identify and
communicate program inefficiencies to upper management in a timely
manner.Achieve individual performance goals as targeted by the Team
Lead or listed in program expectations.Maintain Quality Control
scores of 95% or higher.Performs other related duties as
assigned.by Jobble
Keywords: SkillCrossing, Long Beach , Remote Work-from-Home Call Center Agent, Sales , Long Beach, California
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