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Remote Work-from-Home Call Center Agent

Company: SkillCrossing
Location: Long Beach
Posted on: September 13, 2020

Job Description:

Summary/ObjectiveInfluence physician behavior, enhance the patient outcome and support pharmaceutical brands. The Call Center Representative (the ''CCR'') represents the front line execution responsible for supporting the mission of PharmaCentra. The CCR will be trained on multiple client programs and is expected to transition between various programs within day to day operations.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Handle interactions from a multitude of different platforms like telephone, email, and chat.Work with various clients like health care providers, patients, pharmacists, office personnel and/or clients on behalf of PharmaCentra''s clients.Deliver the highest quality of service through the use of superior listening skills, responsiveness, empathy, confidence and professionalism to ensure that every interaction is positive.Receive inbound request and respond in a professional manner, using a script as necessary and ensuring compliance with quality standards.Maintain knowledge of all PharmaCentra products, campaigns to which trained, updates and common questions or complaints.Log in and out of systems in a timely manner, ensuring accurate time tracking.Review program updates and seek clarification when needed.Document all pertinent activity from all calls handled.Identify and take ownership of problems and utilize problem-solving skills to correct them.Efficiently transition from one call to the next.Identify and communicate program inefficiencies to upper management in a timely manner.Achieve individual performance goals as targeted by the Team Lead or listed in program expectations.Maintain Quality Control scores of 95% or higher.Performs other related duties as assigned.by Jobble

Keywords: SkillCrossing, Long Beach , Remote Work-from-Home Call Center Agent, Sales , Long Beach, California

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