Front Desk Agent (Overnight/ PM) - Springhill Suites - (21008707)
Company: Marriott International, Inc.
Location: Long Beach
Posted on: February 21, 2021
Live Fully at Marriott International #1 Leader in Hospitality At
Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place. SpringHill Suites Los Angeles
Burbank/Downtown located at 549 S. San Fernando Boulevard, Burbank,
CA is hiring a Front Desk Agent (Overnight/ PM). Responsibilities
include: Process all guest check-ins by confirming reservations in
computer system, verifying guest identity, requesting form of
payment, assigning room, and issuing room key in accordance with
property policies and procedures. Operate telephone switchboard
station. Respond to and resolve guest requests, including wake-up
call requests. Run daily reports (number of arrivals, departures),
identify any special requests, and check reports for accuracy.
Review shift logs/daily memo books and document pertinent
information in logbooks. Process all payment types such as room
charges, cash, checks, debit, or credit. Count and secure bank.
Complete end-of-day activities including posting charges to
accounts, completing cashier and closing reports, running night
audit backup, and roll the date. Print and fold folios and ensure
that they are placed under each guest room door the night before
check-out. Follow all company safety and security policies and
procedures, and report accidents, injuries, and unsafe work
conditions to manager. Follow all company policies and procedures,
ensure uniform and personal appearance are clean and professional,
and maintain confidentiality of proprietary information. Welcome
and acknowledge all guests according to company standards,
anticipate and address guests service needs, assist individuals
with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others and listen and respond
appropriately to the concerns of other employees. Read and visually
verify information in a variety of formats (e.g., small print).
Stand, sit, or walk for an extended period of time or for an entire
work shift. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 25 pounds without assistance. Grasp,
turn, and manipulate objects of varying size and weight, requiring
fine motor skills and hand-eye coordination. Reach overhead and
below the knees, including bending, twisting, pulling, and
stooping. Perform other reasonable job duties as requested by
Supervisors. Apply now at:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc. and Great Places
to Work Institute, among others. Chat, engage and follow us on
social media. - Facebook - Twitter - LinkedIn - Instagram Visit
marriott.com/careers to learn more about our workplace culture and
career opportunities. Marriott International is an equal
opportunity employer committed to hiring a diverse workforce and
sustaining an inclusive culture. Marriott International does not
discriminate on the basis of disability, veteran status or any
other basis protected under federal, state or local laws.
Keywords: Marriott International, Inc., Long Beach , Front Desk Agent (Overnight/ PM) - Springhill Suites - (21008707), Sales , Long Beach, California
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