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Direct Sales & Customer Service Agent

Company: Competitive Business Development Team
Location: Long Beach
Posted on: August 2, 2022

Job Description:

Job Description We are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implement sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line so as to be able to confidently inform, assist and educate customers on how the products and enrollment program work. All candidates must be well-spoken and able to present themselves to others in a professional manner. Tasks and Responsibilities of a Direct Sales & Customer Service Agent: Interact with customers daily to inform of client products and services and drive enrollment numbers Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department Ensure and provide quality service to external customers Answer all customer inquiries in a timely and professional manner Process orders with a high-level of accuracy Take initiative and resolve escalations or complaints Maintain a positive representation of the company and associated brands at all times Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Sales and Customer Service / Customer Retention position Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction. Monitor individual progress to provide coaching opportunities and to understand employee developmental needs. Participation in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior training If you have experience in any of the following you are encouraged to apply: Customer behavior, customer insights, customer engagement, customer relationship management, customer service sales, management, or leadership. Requirements of a Direct Sales & Customer Service Agent: Must have great attention to detail Must be a team player Previous customer service and sales experience is a plus Must have strong communication skills Must be organized Must be personable and comfortable interacting with customers daily Desire to participate in professional development and take on new responsibilities Self-motivated and comfortable working both independently and as part of a team Customer service or customer relationship experience Ability to perform at a high level in a fast-paced environment Degree preferred This position involves direct sales and commissioned pay

Keywords: Competitive Business Development Team, Long Beach , Direct Sales & Customer Service Agent, Sales , Long Beach, California

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